Survival Skills for the New Trainer
Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. If you are thinking about becoming
Critical Elements of Customer Service
Today, customers expect more from companies than ever before. This course is designed around six critical elements of customer service that create a unique experience for the people purchasing your products.
Other Available Courses
Managing the Virtual Wokplace
Virtual workers and virtual teams are an essential part of today’s workforce. More than ever, people are using technology to work anywhere, anytime. As a manager, it’s important to understand
Coaching and Mentoring
Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about