Managing Customer Service

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

Other Available Courses

Survival Skills for the New Trainer

Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. If you are thinking about becoming
LEARN MORE

Managing the Virtual Wokplace

Virtual workers and virtual teams are an essential part of today’s workforce. More than ever, people are using technology to work anywhere, anytime. As a manager, it’s important to understand
LEARN MORE

Coaching and Mentoring

Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about
LEARN MORE

Critical Elements of Customer Service

Today, customers expect more from companies than ever before. This course is designed around six critical elements of customer service that create a unique experience for the people purchasing your products.

Other Available Courses

Survival Skills for the New Trainer

Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. If you are thinking about becoming
LEARN MORE

Managing the Virtual Wokplace

Virtual workers and virtual teams are an essential part of today’s workforce. More than ever, people are using technology to work anywhere, anytime. As a manager, it’s important to understand
LEARN MORE

Coaching and Mentoring

Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about
LEARN MORE